Until July 1, 2024, everyone – SEEBURGER customers and non-customers – could open support tickets via email at the SEEBURGER Service Desk (servicedesk@seeburger.com). Due to new compliance guidelines, support tickets via email will now only be created if the email address is known by the SEEBURGER Service Desk. If your email address is not recognized, you will receive an automated reply email indicating that no ticket was created. Your email address is known to the SEEBURGER Service Desk only if you have a SEEBURGER Service Desk account.

Opening support tickets directly in the SEEBURGER Service Desk

If you are registered in the SEEBURGER Service Desk, you can open your support tickets directly in the SEEBURGER Service Desk. Simply log in there and open a support ticket with the desired priority. However, when you open support tickets via email, they always have the priority "non-critical".

Opening support tickets as a SEEBURGER Customer Portal user

You can contact the SEEBURGER Service Desk using the support chat in the SEEBURGER Customer Portal. You can find it at the bottom right corner of every screen in the SEEBURGER Customer Portal.The support chat allows you to contact the SEEBURGER Support directly, even if you do not have a user account in the SEEBURGER Service Desk. Within our business hours, you can describe your issue, and our support team will respond promptly and assist you with your request.If you contact the SEEBURGER Support outside of business hours, your request will be saved. Simply leave your message along with your contact details in the chat, and our support team will reach out to you via email. You can close the chat.